Our Guarantee: What You Can Expect From Us
A guarantee is only worth something if it's clear and you can hold us to it.
So rather than a vague promise, here's exactly what Osac Placement commits to on every booking, what we need from you to make it work, and what to do if something goes wrong.
Our commitment covers
What We Commit to on Every Booking
1. We'll answer
Our phone line is staffed 24 hours a day, seven days a week, including bank holidays.
2. We'll confirm the details
Before the shift, we confirm the role, numbers, site, times and any requirements back to you.
3. We'll be honest about availability
If we can't fill all or part of a booking, we tell you as early as we can so you can plan.
4. We'll brief every worker
Address, entrance, start time, contact name, duties and PPE, all before they set off.
5. We'll check the paperwork
Right-to-work checks before placement, and licences or certificates confirmed where the role needs them.
6. We'll act on problems
If a worker isn't suitable, tell us. We'll look at a replacement for the remaining shifts where workers are available.
7. We'll follow up
On new and ongoing bookings, we check in to make sure the cover is working for you.
Our Part and Yours
Good cover depends on good information. Here's how the responsibilities split.
| Area | What Osac Placement does | What helps from you |
|---|---|---|
| Booking | Takes your request at any hour and confirms it | Role, numbers, site, shift times and start date |
| Suitability | Matches workers on skills, availability and travel | Any must-have experience, licences or tickets |
| Site information | Passes every detail on to workers | Address, entrance, parking and contact name |
| Safety | Tells workers what PPE to bring | Site induction and any specialist PPE |
| Changes | Updates workers as soon as you tell us | Early notice of changes or cancellations |
| Feedback | Acts on issues and arranges replacements where possible | Tell us promptly if something isn't right |
What This Guarantee Isn't
We don't promise to fill every shift, and we don't promise staff within a fixed number of minutes. Availability always depends on the role, the location, the shift and how much notice we get.
Replacements, charges and any temp-to-perm arrangements are covered by the terms we agree with you before work starts. This page explains how we work; your client agreement sets out the formal detail.
Have a question about our terms?
Call us on 01604 279429 or contact Osac Placement and we'll talk you through them before you book.
How to Raise an Issue With a Booking
If something isn't right with a booking, here's what happens.
Call or email us
Ring 01604 279429 at any time and tell us which booking, worker and shift the problem relates to.We log it straight away
We note the details and confirm what you'd like to happen next, whether that's a replacement or a conversation.We look at a replacement
Where a worker isn't suitable, we look at who else is available for the remaining shifts, in line with your terms.We follow up
We come back to you to confirm what's been done and check the next shift goes as planned.Terms Used in Our Service Commitment
Questions About Our Guarantee
Is your guarantee legally binding?
What happens if a worker doesn't turn up?
Will you replace an unsuitable worker?
Do you guarantee to fill every booking?
How do I raise a complaint?
Book With a Clear Commitment Behind You
You know what to expect before the first shift. Talk to our team any time, day or night.
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